Dytel

The Call Center Gateway

The Dytel Call Center Gateway is an intelligent approach to call center management offering a total solution to inbound traffic problems in a simple package. The Dytel system gives call centers the power of interactive call distribution, intelligent routing and creative audiotext paths without the high cost of upgrades. It's simply a brilliant call center choice.
 
The Dytel Gateway interfaces with any PBX, ACD or Centrex. It adapts to any business application and provides services to callers according to their specific requirements.
 
With the Dytel Call Center Gateway, you get full featured technology and operational savings without sacrificing brilliant customer service.

SIMPLY MORE FEATURES
  • Intelligent Call Routing - Add another level of professionalism and efficiency to your call center by routing calls uniquely based on dialed number or other caller input, or by greeting customers personally by matching automatic number identification with callers' names.
  • Automated Attendant - The Automated Attendant answers calls in a professional and friendly voice. It allows callers to automatically route their calls to a particular extension or department and informs them of alternate choices, such as audiotext, directory, message taking and off-premise destinations.
  • Call Center Messaging - Give callers an alternative to waiting in queue. With Call Center Messaging, a caller can leave a voice message directed toward a specific department regarding the nature of the call. This message will retain the callers original position in the queue, and a follow-up can be made when call volumes subside.
  • Multitransaction Calling - Without redialing, callers in a single call be access all capabilities of the Dytel Call Center Gateway: Intelligent Queuing, Intelligent Routing, Call Center Messaging, Audiotext, Fax Live Operator and more.
  • Management Information - Simplify day-to-day management of your call center with Dytel Call Center Gateways comprehensive reporting package. Track calling volumes, predict staffing levels and detect faulty trunks with automatic and on-demand reports.
  • Flexible Connectivity - The Dytel Call Center Gateway is powerful enough to stand alone, but easily interfaces in front or behind existing PBX, Centrex, ACD and some key systems. It also interfaces with various circuit types, including DID, T1, Loop Start, Ground Start or Station.

Call 800-678-7703 today to have Call Processing Systems create a Dytel Call Center Gateway Solution today!

Call Processing Systems: It's Not Just a Call; It's Your Business!

Call Us at (800) 678-7703 or email us today!
 

Call Processing Systems, Inc. • 167 Washington Street Norwell, MA 02061 • (800) 678-7703 • info@callprocessingsystems.com