Speech Attendant

SpeechAttendant™ is a complete speech-enabled auto attendant application that enables call routing for enterprises of any size. SpeechAttendant allows callers to just say the name of the person or department they want to reach rather than having to remember extension numbers, use touchtone, or wait for an operator. SpeechAttendant improves customer service by shortening wait times, and saves organizations money by reducing attendant staffing requirements and the printing of directories.

Highly accurate speech recognition provided within this turnkey auto attendant provides the ability to understand callers, including those with accents. The application is robust, fault-tolerant and scalable to meet the needs of any size organization, and respond to inquiries 24 hours a day, 7 days a week.

With nearly 1,000 customers, a figure unmatched in the speech industry, SpeechAttendant is the market leading auto attendant application, efficiently routing over 500 million calls per year.

Key Benefits:

• Convenient, professional, speech-driven access to people and information from any phone, anywhere, anytime
  
  SpeechAttendant lets your callers simply say the name of the person or department they want to reach, and transfers calls instantly. Your callers no longer need to memorize phone extensions or use cumbersome dial-by-name directories after hours. SpeechAttendant delivers professional, consistent call routing, as well as access to frequently asked questions such as directions and office hours, 24 hours a day, 7 days a week. In multilingual environments, SpeechAttendant provides service in the caller's preferred language.
  
  
• Increased customer satisfaction
  
  SpeechAttendant has a friendly interface and highly accurate speech recognition, eliminating callers' frustrations with touch-tone attendants and 'zeroing out' to speak to an operator. Also, SpeechAttendant reduces the number of rings before answer and can greet and route callers differently, based on the number dialed (the DNIS provided by digital PBXs) and the number from which the call originates (the CLID provided by digital and some analog PBXs).
  
  
• Lowered operational costs and rapid R.O.I.
  
  SpeechAttendant reduces an organization's requirement for operators, including after-hours, overtime or weekend operators. By freeing operators from handling call routing requests, they can focus on more complex inquiries and key business demands. In addition, SpeechAttendant reduces the significant costs and resources required to print and maintain corporate directories.
  
  
• Improved Employee Productivity
  
  On-site and off-site employees can dial one number to reach SpeechAttendant, and simply speak the name of the person they want to reach. Productivity is enhanced as employees are no longer required to look-up other employee or departmental extensions. In addition, users can set up personal directories (with simple voice commands) using existing Microsoft Outlook or other personal contact organizers.
  
  
• Reduced telecommunications charges
  
  SpeechAttendant can handle complex menu choices without forcing the caller to listen to a long list of options. The result is shorter call transfer and hold times, and reduced costs. SpeechAttendant also reduces the need for (and the cost of) DID lines since calls are routed automatically.
  
  
• Rapidly Deployed and Easily Maintained
  
  A packaged application from ScanSoft, SpeechAttendant can be rapidly deployed in a customer's environment within just a few days.
  
  
• Scalable Architecture
  
  SpeechAttendant is scalable to meet the needs of a variety of organizations. The application supports from four to an unlimited number of ports, and supports directories of up to 250,000 entries.
  

Features and Architecture
 
Large organizations are facing increasing challenges to lower costs while maintaining customer satisfaction. A packaged application with proven success, SpeechAttendant auto attendant addresses the needs of today's enterprise through state-of-the-art features and system design.

Call Processing Systems SpeechAttendant Professional Services
 
The SpeechAttendant Professional Services from Call Processing Systems provides a comprehensive range of professional services and training designed to assist clients and partners in rapid project implementation and in optimally leveraging the full spectrum of speech telephony's benefits.
 
Call Processing Systems can analyze your business needs, configure and service your Speech Attendant system, and maximize the efficiency of your business.

Additional Information:

Nuance Speech Attendant LEE (PDF)
Nuance Open Speech Attendant (PDF)

Call Processing Systems: It's Not Just a Call; It's Your Business!

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